United States (US) dollarAll returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at support@allusedautoland.com to obtain a Return Merchandise and include your proof of purchase, then
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return or exchange fourteen (14) days from the receipt of your item to process your return or exchange Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be
● Body parts and cuts are non-refundable and sold AS-IS without any warranty expressed or implied.
● Unless otherwise stated, electrical parts and computers are sold AS-IS without any warranty expressed or implied.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 25%
● Items must be in their original condition, unused, and include all original components. Items cannot be disassembled, mounted, or damaged due to incorrect installation or user fault.
● Contact our customer service team at (865) 505-0345 or email support@allusedautoland.com to request a Return Merchandise Authorization (RMA) number. Include your order number and reason for return.
● Shipping and handling charges are non-refundable.
● Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.
● In case of receiving damaged or incorrect items, customers are advised to contact us immediately. Do not accept damaged packages; instead, have them returned to the sender.
● You will need to provide proof of purchase, installation receipts, and maintenance records. Documentation helps verify claims and ensures they meet warranty conditions.
● If you received a part different from what was ordered, it is considered a fulfillment error by All Used Auto Land. Contact customer service to arrange for the correct part to be sent or to receive a full refund. All Used Auto Land covers return shipping costs in this case.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: